We want you to love your Flaxsi piece. If something isn’t right, we’re here to help.
You may request a return within 14 days of receiving your order. Items must be unused, unwashed and in their original condition.
Made-to-order or personalised pieces (for example, items with an added name or a custom size) are crafted just for you and cannot be returned unless they arrive damaged or faulty.
If your item arrives damaged, please email us at admin@flaxsi.com within 48 hours with photos and we will arrange a replacement or full refund.
Email admin@flaxsi.com with your order number. Return shipping is arranged by the buyer; refunds are issued to your original payment method once the item is received and inspected.